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Delivery

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Bordagain, which owns the ERRO® brand, undertakes to dispatch orders within 72 hours (working days). Delivery will be made in France and abroad via Colissimo within 4 to 5 working days.

Click & collect delivery (or in-store collection) will be available within 72 hours (working days) from the ERRO® boutique at 31 Rue Port Neuf, Bayonne. This service is always free of charge.

Current delivery rates :

Delivery Metropolitan France (excluding Dom-Tom) :

1 item € 6.00
2 items € 10.00
3 items € 15.00
4 items € 20.00

From 300€ FREE SHIPPING.

Delivery European Union :
Countries concerned : Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Poland, Luxembourg, Malta, Slovenia, Slovakia, Spain, Sweden, Portugal.

1 item € 9.00
2 items € 15.00
3 items € 23.00
4 items € 30.00

From 500€ FREE SHIPPING.

If the customer's country is not included in the list of countries eligible for delivery, they can send an e-mail to notify their order request to bonjour@erro-maroquinerie.com.

Delivery conformity : 

The customer is responsible for verifying the conformity of the products received upon delivery of the order. In the event of damage to the parcel or the product, please indicate this information on the carrier's delivery document.

Any anomaly relating to the delivery, such as

  • Missing items
  • Damaged parcel
  • Damaged items
  • Items not conforming to order

must be notified within fourteen (14) days of receipt of the order, including photos.
This notification should be sent to ERRO Customer Service by e-mail to bonjour@erro-maroquinerie.com or by registered mail to the following address BORDAGAIN, ERRO, 815 ERROBI LAN EREMUKO BIDEA, 64250 ITXASSOU

Terms of delivery :

The products are shipped to the delivery address indicated by the customer when ordering. In case of change of address, it is up to the customer to notify it before placing the order.

The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these times to be respected, the customer must ensure that he/she has provided accurate and complete information concerning the delivery address, in particular the street number, building number, staircase number, access codes, name and number of the intercom, name of the lane, postal code, city.

In the event of failure to deliver on the date or by the deadline stipulated or, failing this, no later than thirty (30) days after conclusion of the contract, the Customer may request, in writing, that the Company make delivery within a reasonable additional period. If the Company has not complied within this new deadline, the customer may request, in writing, that the contract be rescinded. (article L. 216-6 of the French Consumer Code). The contract will be considered terminated on receipt by the professional of this letter, unless the professional has performed in the meantime.

The customer is informed that he may immediately cancel the contract (without prior written notice) when non-delivery is due to an obvious refusal by the professional to deliver the product.