Menu 
Search 
ERRO is derived from the word "ERROA" which means Root in Basque.
Saddlers for two generations, we wanted to pay tribute to our roots and heritage by creating a brand of leather goods inspired by saddlery and the surrounding countryside.
At the head of this project are five co-founders from the same family, with complementary skills: Jean Michel Devoucoux and his children: Noémie Devoucoux, Mathieu Devoucoux, Damien Devoucoux and their cousin Benoit Giannini Devoucoux.
Each of the co-founders has his or her own area of expertise within the founding team. Mathieu runs the production workshop, Benoit is in charge of business development, Jean-Michel is in charge of the technical side, Damien is responsible for product design and Noémie is in charge of administration and finance.
They employ around forty people in their manufacturing workshop in the trades of craftsmanship, logistics, quality, design, marketing and sales.
All ERRO leather bags and accessories are made by skilled craftsmen in our family-run family-run workshop in the south-west of France in the Basque Country.
ERRO leather goods are made by passionate saddlers and leatherworkers in our family-run workshop. Our artisan workshop employs 40 people with an average age of 32.
All ERRO pieces are handcrafted by passionate artisans. We combine tradition and modernity in the creation of our models.
We use smooth and grained bovine leathers from border tanneries (Italy and Spain). The hides come from the food industry and are LWG* Gold and Silver certified respectively.
Our certified leather suppliers are located in Spain and Italy. Our linen and yarn suppliers are in France. Packaging and drums are also designed in France. For buckles, we work with a French company with a factory north of Hong Kong. We are currently working on sourcing in order to be able to offer 100% European-made buckles by 2025.
To preserve, clean or moisturize your leather piece on a daily basis discover our care tips.
Once a year, we offer you a complete in-store maintenance service for your leather goods.
All ERRO bags are eco-designed and repairable for life. Each part has been assembled in such a way as to allow disassembly and replacement in the event of breakage or wear.
If your bag is broken or damaged due to a manufacturing or design defect, we will pay for all repairs within 24 months of purchase.
If you have accidentally broken or damaged your bag, we offer a made-to-measure repair service. Repair costs are calculated individually and quoted on request.
In both cases, contact customer service at bonjour@erro-maroquinerie.com or use the contact form using the following frame:
Subject: Wear/Breakage of an ERRO part
Model :
Broken/damaged item :
Photos are recommended.
Date and place of purchase :
First and last name :
Email :
Phone number :
The customer service department will provide you with a reply within 72 hours (working days) and will give you all the necessary information (delivery times, prices, shipping methods, etc.) .
The bags have been designed with durability and repairability in mind. Each part has been assembled in such a way that it can be replaced if necessary. This means they can be repaired for life in our own workshop.
If you wish to have your bag repaired, please contact customer service at bonjour@erro-maroquinerie.com or use the contact form using the following frame:
Subject: Wear/Breakage of an ERRO part
Model :
Broken/damaged item :
Photos are recommended.
Date and place of purchase :
First and last name :
Email :
Phone number :
The customer service department will provide you with a reply within 72 hours (working days) and will give you all the necessary information (delivery times, prices, shipping methods, etc.).
We offer an annual maintenance service for your leather goods. This consists of a thorough cleaning and moisturizing of your piece to keep it looking its best.
This service is available in ERRO boutique and offered by the company.
You will be asked to leave your leather goods with our team for a minimum of 24 hours.
To find out more, contact us by e-mail at bonjour@erro-maroquinerie.com or by phone on 05 33 09 09 73
Our leather belts are available in sizes 75 to 110.
If your size is not listed, we offer a made-to-measure belt creation service for our ORHY and URSOA models.
Send an e-mail to bonjour@erro-maroquinerie.com using the following form:
Object of request: Made-to-measure belt
Model required (ORHY or URSOA) :
Color :
Waist size in cm :
Usual belt size :
We will send you a quotation and details of how to place your order within 72 hours (working days).
As a brand manufacturer, we can tailor-make a shackle to suit your needs.
Send an e-mail to bonjour@erro-maroquinerie.com using the following form:
Inquiry: Custom-made shoulder strap
Bag model :
Color :
Shoulder strap size required :
We will send you a quotation and inform you of the terms and conditions within 72 hours (working days).
The current delivery rates are as follows:
Delivery Metropolitan France (excluding Dom-Tom) :
1 item € 6.00
2 items € 10.00
3 items € 15.00
4 items € 20.00
From 300€ FREE SHIPPING.
Delivery European Union :
Countries concerned : Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Poland, Luxembourg, Malta, Slovenia, Slovakia, Spain, Sweden, Portugal.
1 item € 9.00
2 items € 15.00
3 items € 23.00
4 items € 30.00
From 500€ FREE SHIPPING.
If the customer's country does not appear on the list of countries concerned by the delivery, they can send an e-mail to notify their order request to bonjour@erro-maroquinerie.com
To find out more, go to delivery.
We undertake to dispatch your order within 72 hours (working days). Delivery will be made in France and abroad via Colissimo within 4 to 5 working days.
To find out more, go to delivery.
Once your order has been shipped, you will receive an email with a tracking number. You can then track your order on the carrier's website until it reaches you.
We accept payment by credit card (VISA, Mastercard, American Express) and Paypal.
We also offer payment in instalments (3 or 4 times) via Oney.
If your order was placed less than 48 hours ago (working days), please send us a cancellation request to the following address bonjour@erro-maroquinerie.com
We will then inform you of the status of your order, and cancel it if it has not yet been dispatched. Otherwise, you will need to request a return.
To know more about our return policy, please consult the page returns and refunds.
Yes, our Boutique - Workshop is located at 1 Avenue Prince de Galles, Résidence Bel'Via, 64600 ANGLET.
Store opening times vary according to the season.
Low season: Tuesday to Saturday, 10am to 7pm
Season: Monday to Saturday, 10am to 7pm
We accept cash, credit cards (VISA, Mastercard, American Express®) and Eusko (local currency). We also offer payment in 3 or 4 instalments free of charge via Oney. We do not accept payment by cheque.
Yes, we're building up a network of retailers in France and abroad so that you can see and try on ERRO leather goods as close to home as possible. See our list of retailers.
