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ERRO answers your questions.

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ERRO

What does "ERRO" mean?

ERRO is derived from the word "ERROA" which means Root in Basque.

Saddlers for two generations, we wanted to pay tribute to our roots and heritage by creating a brand of leather goods inspired by saddlery and the surrounding countryside.

Who are the brand's founders?

At the head of this project are five co-founders from the same family, with complementary skills: Jean Michel Devoucoux and his children: Noémie Devoucoux, Mathieu Devoucoux, Damien Devoucoux and their cousin Benoit Giannini Devoucoux.

What jobs does the ERRO team do?

Each of the co-founders has his or her own area of expertise within the founding team. Mathieu runs the production workshop, Benoit is in charge of business development, Jean-Michel is in charge of the technical side, Damien is responsible for product design and Noémie is in charge of administration and finance.

They employ around forty people in their manufacturing workshop in the trades of craftsmanship, logistics, quality, design, marketing and sales.

Manufacturing

Where are ERRO parts made?

All ERRO leather bags and accessories are made by skilled craftsmen in our family-run family-run workshop in the south-west of France in the Basque Country.

Find out more about our craftsmanship. 

Who makes ERRO parts?

ERRO leather goods are made by passionate saddlers and leatherworkers in our family-run workshop. Our artisan workshop employs 40 people with an average age of 32.

Find out more about our craftsmanship. 

How are ERRO parts made?

All ERRO pieces are handcrafted by passionate artisans. We combine tradition and modernity in the creation of our models.

Find out more about our craftsmanship. 

What types of leather do you use?

We use smooth and grained bovine leathers from border tanneries (Italy and Spain). The hides come from the food industry and are LWG* Gold and Silver certified respectively.

Where are your suppliers located?

Our certified leather suppliers are located in Spain and Italy. Our linen and yarn suppliers are in France. Packaging and drums are also designed in France. For buckles, we work with a French company with a factory north of Hong Kong. We are currently working on sourcing in order to be able to offer 100% European-made buckles by 2025.

Maintenance

How to maintain my leather goods?

To preserve, clean or moisturize your leather piece on a daily basis discover our care tips.

Once a year, we offer you a complete in-store maintenance service for your leather goods.

What do I do if my bag is broken or damaged?

All ERRO bags are eco-designed and repairable for life. Each part has been assembled in such a way as to allow disassembly and replacement in the event of breakage or wear.

If your bag is broken or damaged due to a manufacturing or design defect, we will pay for all repairs within 24 months of purchase.

If you have accidentally broken or damaged your bag, we offer a made-to-measure repair service. Repair costs are calculated individually and quoted on request.

In both cases, contact customer service at bonjour@erro-maroquinerie.com or use the contact form using the following frame:

Subject: Wear/Breakage of an ERRO part

Model :
Broken/damaged item :
Photos are recommended.
Date and place of purchase :

First and last name :
Email :
Phone number :

The customer service department will provide you with a reply within 72 hours (working days) and will give you all the necessary information (delivery times, prices, shipping methods, etc.) .

Services

What is a lifetime repair service?

The bags have been designed with durability and repairability in mind. Each part has been assembled in such a way that it can be replaced if necessary. This means they can be repaired for life in our own workshop.

If you wish to have your bag repaired, please contact customer service at bonjour@erro-maroquinerie.com or use the contact form using the following frame:

Subject: Wear/Breakage of an ERRO part

Model :
Broken/damaged item :
Photos are recommended.
Date and place of purchase :

First and last name :
Email :
Phone number :

The customer service department will provide you with a reply within 72 hours (working days) and will give you all the necessary information (delivery times, prices, shipping methods, etc.).

How can I benefit from annual maintenance for my leather goods?

We offer an annual maintenance service for your leather goods. This consists of a thorough cleaning and moisturizing of your piece to keep it looking its best.

This service is available in ERRO boutique and offered by the company.

You will be asked to leave your leather goods with our team for a minimum of 24 hours.

To find out more, contact us by e-mail at bonjour@erro-maroquinerie.com or by phone on 05 33 09 09 73

What if the brand doesn't carry my belt size?

Our leather belts are available in sizes 75 to 110.
If your size is not listed, we offer a made-to-measure belt creation service for our ORHY and URSOA models.

Send an e-mail to bonjour@erro-maroquinerie.com using the following form:

Object of request: Made-to-measure belt
Model required (ORHY or URSOA) :
Color :
Waist size in cm :
Usual belt size :

We will send you a quotation and details of how to place your order within 72 hours (working days).

The shoulder strap on my bag is too short/too long. What can I do?

As a brand manufacturer, we can tailor-make a shackle to suit your needs.

Send an e-mail to bonjour@erro-maroquinerie.com using the following form:

Inquiry: Custom-made shoulder strap
Bag model :
Color :
Shoulder strap size required :

We will send you a quotation and inform you of the terms and conditions within 72 hours (working days).

E-commerce

What are the delivery costs?

The current delivery rates are as follows:

Delivery Metropolitan France (excluding Dom-Tom) :

1 item € 6.00
2 items € 10.00
3 items € 15.00
4 items € 20.00

From 300€ FREE SHIPPING.

Delivery European Union :
Countries concerned : Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Poland, Luxembourg, Malta, Slovenia, Slovakia, Spain, Sweden, Portugal.

1 item € 9.00
2 items € 15.00
3 items € 23.00
4 items € 30.00

From 500€ FREE SHIPPING.

If the customer's country does not appear on the list of countries concerned by the delivery, they can send an e-mail to notify their order request to bonjour@erro-maroquinerie.com

To find out more, go to delivery.

What are the delivery times?

We undertake to dispatch your order within 72 hours (working days). Delivery will be made in France and abroad via Colissimo within 4 to 5 working days.

To find out more, go to delivery.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can then track your order on the carrier's website until it reaches you.

What payment methods are accepted?

We accept payment by credit card (VISA, Mastercard, American Express) and Paypal.

We also offer payment in instalments (3 or 4 times) via Oney.

How do I cancel my order?

If your order was placed less than 48 hours ago (working days), please send us a cancellation request to the following address bonjour@erro-maroquinerie.com

We will then inform you of the status of your order, and cancel it if it has not yet been dispatched. Otherwise, you will need to request a return.

Find out about the returns procedure. 

How do I make a return or refund?

To know more about our return policy, please consult the page returns and refunds.

Store

Do you have a physical store?

Yes, our Boutique - Atelier is located in the heart of Bayonne's historic city center!

ERRO Leather goods
31 Rue Port Neuf,
64100 BAYONNE

Open Tuesday to Saturday | 10h-13h / 14h-19h

What are the store's opening hours?

The boutique-workshop in downtown Bayonne is open Tuesday to Saturday, 10am to 1pm and 2pm to 7pm.

ERRO Maroquinerie |
31 Rue Port Neuf, 64100 BAYONNE

What methods of payment are accepted in store?

We accept cash, credit cards (VISA, Mastercard, American Express®) and Eusko (local currency). We also offer payment in 3 or 4 instalments free of charge via Oney. We do not accept payment by cheque.

Are there any other ERRO sales outlets?

Yes, we are building up a network of retailers in France and abroad so that you can see and try on ERRO leather goods as close to home as possible.

Don't hesitate to send us an email to find out where you can buy our products:

bonjour@erro-maroquinerie.com